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Lockout Fee (Monday to Sunday)

  • There is a lockbox on site therefore, if you are locked out during 7:00am to 10:00pm, SMS Ranita 0405 064 043 for code – $45 charge needs to be agreed to via SMS or email before code is given. Code will be changed next day
  • If locked out between 10:00pm to 7:00am – Please contact your local Locksmith.

General Maintenance

We have updated our maintenance reporting procedure. Please note, we will no longer be accepting text messages or emails for this. Below is the procedure which needs to be followed.

When reporting maintenance from now on, please use this ChatBot https://flourishhomes.com.au/tenants/ (embedded on our website).

Emergency Maintenance

Step 1: Contact Ranita on mobile
Step 2: If you cannot get hold of Ranita via phone, send an SMS or email
Step 3: Contact the following qualified tradesman by calling and sending an SMS with your name, address and exact issue with photos if possible
Step 4: If you are unable to get a hold of the below contacts, you can arrange a
qualified, licensed tradesperson to carry out emergency repairs

Electrical:
DC Electrical 1300 707 694
Plumbing & Gas:
K-OZ: 07 3301 9763
Viva Plumbing 0475 521 500
Other(Ranita):
Flourish Homes 0405 064 043

Note: If not able to reach the trades person or Flourish Homes, please SMS as proof will be required that all necessary steps have been taken to contact the above before arranging
another tradesperson

Laundry

  • Follow rules on laundry wall! 
  • Washing machine (no charge)
  1. Please do not leave your clothes in the machines once the cycle has been completed. I have noticed clothes, pegs, laundry baskets etc. in and around the laundry areas. These do not belong here. Perhaps a reminder on your phone can be set to remove once cycle is complete. If anyone leaves their clothes in the washing machine, the next person is welcome to take them out and put them in the laundry tub.
  2. Please clean the laundry area after each use.
  3. Please be careful when you are putting the washing power in that it does not go into the centre slot which is strictly for the liquid conditioner only.
  4. Please be mindful before putting your clothes in to check your pockets and remove any loose items. We have found clothing straps, handbag handle, coins, small plastic bags, price tags etc. These are the things that block the filter and stop the washing machines from working.

Car Park

  • Park only in the carpark space designated to you (check ‘Approval of property’ email)
  • Visitors must park in the street

You are unable to get your own internet connected at this address

  • Private In room wifi access of $10 per week is included rent OR In room private network access charge is $10 per week (You will see on Page 2, the rent amount is listed as inclusive of the $10 however, this will be invoiced separately each month). The weekly rent you will pay is: {Tenant Rent Amount}
  • You will receive free wireless internet via the network at a limited speed that will allow basic web browsing and emails. The wireless network is private to your tenancy
  • If you wish to boost the speed, prices are below (you will receive a 7 day free trial at 25Mbps/5Mbps download/upload from your move-in date. Following that, it will revert back to limited speed for free).
    • 12Mbps down / 1 Mbps up – $35/month
    • 25Mbps down / 5 Mbps up – $65/month

You are unable to get your own electricity connected at this address

  • Electricity will be charged on monthly basis by Flourish Homes on behalf of the landlord
  • Meter read will be done on the day you move in then monthly until your vacate date
  • You will be charged as per your individual meter usage for your pad + 3/5 of retailer daily supply charges + GST on top

The Pocket guide for tenants – house and units (Form 17a) is for tenants who live in houses, flats, units, townhouses and houseboats. It includes information the tenant will need while renting and explains their rights and responsibilities under the law.

Download Pocket Guide Here

You are unable to get your own internet connected at this address

  • Private In room wifi access of $10 per week is included rent OR In room private network access charge is $10 per week (You will see on Page 2, the rent amount is listed as inclusive of the $10 however, this will be invoiced separately each month). The weekly rent you will pay is: {Tenant Rent Amount}
  • You will receive free wireless internet via the network at a limited speed that will allow basic web browsing and emails. The wireless network is private to your tenancy
  • If you wish to boost the speed, prices are below (you will receive a 7 day free trial at 25Mbps/5Mbps download/upload from your move-in date. Following that, it will revert back to limited speed for free).
    • 12Mbps down / 1 Mbps up – $35/month
    • 25Mbps down / 5 Mbps up – $65/month

BOND & CARPET CLEANING

To assist you when your are in the process of vacating, we would like to provide you with some information which might help! Guide to Timeline for Handover: – Your vacate date will be 3 business days prior to your end of lease date

  • 1st Business Day – Bond Clean
  • 2nd Business Day – Carpet Cleaning or Furniture Steam Cleaning
  • 3rd Business Day – Pest Control: Morning
  • 3rd Business Day – Exit Condition Inspection: Afternoon

We do recommend using a professional cleaner so feel free to contact King of Cleans on: 0466 961 545.

If your property requires extra cleaning (not standard bond clean) such as no regular cleaning has been done throughout the tenancy by you, then you may incur additional charges of $45 per hour. Cleaner will contact you on your mobile with photos so please ensure you are contactable on the bond cleaning date.

If you are renting a furnished property, you will need to get professional steam cleaning of all the furniture for hygiene requirements. Feel free to contact Protector Carpet on 0411 424 818. Please note, if there are stains on any furnishings, these would cost $10 – $20 per stain to remove.

DAMAGES AND REPAIRS
To assist you in remedying any damages or required repairs as a result of your tenancy, and to support a swift bond refund, we ask you to review your entry condition report and be upfront with us about any items requiring attention. We can then work with you, recommend trades etc. to help have things remedied prior to you vacating. Ultimately, this will support a swift vacate inspection and help you to get your bond back sooner!

Exit Condition
Inspection has been carried out (up to 3 days)
Note: If you choose to do your own cleaning and it is not in the same condition as when you entered the property (fair wear and tear accepted), you will be given 24 hours to rectify the issues. Failure to do this will result in Flourish Homes arranging bond cleaning at your cost

To pay your rent and any invoices for your property please transfer all moneys to below trust account

Account Name: Flourish Homes Trust Account
BSB: 184446
Account: 303834238
Reference: First three letters of your street followed by unit number, followed by street number
Example: If you are renting 5/39A Freney Street your reference would be: FRE539A

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